Core Ceramic Components
Every Big Green Egg carries a Limited Lifetime Warranty for materials and workmanship. We’re so confident that this warranty extends to most of our ceramic and metal parts too.
This Warranty is valid for as long as the original purchaser owns the EGG or part in question. There are a few exceptions, so we’ve explained them below.
Other Ceramic Products:
Our ConvEGGtor and Ceramic Baking Stones carry a Limited Three Year Warranty to the original purchaser. These are not covered if they break by being dropped or mis-used.
Metal, stainless steel and cast iron components of the EGG (including the metal bands, hinge mechanism, stainless steel cooking grid, fire grate, rEGGulator and lower draft door) carry a limited five year warranty to the original purchaser.
The Big Green Egg makes every effort to use materials that resist rust. We also use high temperature paint on metal surfaces. However, metal materials and protective coatings can be compromised with scratches or certain chemicals. Among other things, chlorine, industrial fumes, chemicals, fertilisers, extreme humidity, lawn pesticides and salt are some of the things that can corrode the paint and finish on metal coatings. As such, the Warranty on metal, stainless steel and cast iron components does not cover rust, oxidation, fading or other blemishes, unless it also causes these components to fail or lose structural integrity.
Wood items, including Shelves and Big Green Egg Tables, carry a Limited One Year Warranty to the original purchaser. Wood products are not covered for normal weathering or cracks unless there’s also a loss of structural integrity.
NOTE: Do not place an EGG directly on or near a combustible surface without the use of a Big Green Egg Metal Nest or Metal Table Nest, or without making use of another fireproof barrier such as a 2” concrete paver. This will void the Warranty, and we expressly disclaim any liability for any direct, indirect, incidental or consequential damage which may result.
Temperature Gauge & Gasket:
Gaskets and the Temperature Gauge carry a Limited One Year Warranty to the original purchaser.
What is not covered:
These Warranties are based on reasonable residential use and service of the EGG. Commercial uses and related applications are excluded from Warranty coverage. Warranty does not apply to any incidental or accidental damage or breakage, or for any damage caused by:
- improper support
- attempting to suspend the EGG by any means other than an approved BGE Nest or solid, non-combustible surface under the base
- commercial use
- improper care
- road hazards
- normal and reasonable wear and tear
- natural disasters
- Warranty coverage does not extend to scratches, dents, chips, grazing, appearances or minor cosmetic cracks of the exterior glaze that do not affect the performance of the EGG.
*If you’ve bought your EGG from an unauthorised seller, it’s not covered under this Warranty. *
NOTE: If you purchase from an unauthorised source, even one operating as a legitimate business offering products in unopened boxes, you're technically buying used products. Buying from an unauthorised dealer almost always means you're buying items without manufacturer’s warranties regardless of any statements or claims this seller may make. This is the published policy of many brands and companies, not just ours.
Coverage under the Warranty:
Original Big Green Egg components that are covered under a valid and registered Warranty will be replaced or repaired at our discretion. Subject to the Ts&Cs of this Warranty, there will be no cost for the warranted item or component.
Warranty Claim Procedure:
For Warranty support, contact Alfresco Concepts Ltd, the UK Distributor of the Big Green Egg. Do not send us any components for a Warranty claim before contacting Alfresco Concepts, as in some cases it may not be necessary to return the part.
Shipping And Delivery:
Neither Big Green Egg or Alfresco Concepts Ltd are liable for shipping, delivery charges, labor, packaging costs, export/import duties, VAT or any levied taxes resulting from any Warranty claim, service, repair or return, unless authorised in writing.
Voiding The Warranty:
Any unauthorised modifications or alterations to an EGG will void the Warranty. This includes drilling holes or tampering with any of the parts, using any parts inside the EGG other than authentic Big Green Egg components, or using any internal components in ways they’re not designed for. Modifying or substituting any internal components, including the Fire Grate and Fire Ring, will void the Warranty. Pouring lighter fluids or any flammable mixture into your EGG will void the Warranty too. This is dangerous and may result in damage or injury.
Delay Or Default:
We are not liable for any delay or default in your EGG’s performance caused by things beyond our control — e.g. acts of God, war, government restrictions or restraints, strikes, fire, floods, transportation delays or reduced supply of materials.
This Limited Warranty is non-transferable. We do not authorise anyone to make or assume any obligation or liability in connection with the sale of any Big Green Egg product.
Warranties of any kind are not extended to persons who obtain the product from any source other than the Big Green Egg or from an Authorised Big Green Egg Distributor or Dealer. Purchasing and/or accepting delivery of any Big Green Egg product from an unauthorised dealer will void the Warranty associated with that product. The Big Green Egg is not sold at discount clubs, discount chain stores, and any product purchased from any such retailer is not covered under Warranty. Authorised Dealers can be verified at the biggreenegg.co.uk website on the Stockists page.
The repair or replacement of parts is the way that we will fulfil our Warranty obligations. A purchaser’s exclusive remedy for any breach of this Warranty or of any other implied Warranty is limited as outlined herein to replacement or repair of the component, shipped to purchaser at purchaser’s expense.