Big Green Egg Warranty

Core Ceramic Components:

Every Big Green Egg carries a limited lifetime warranty for materials and workmanship. This warranty extends to most of our ceramic and metal parts too.

This warranty is valid for as long as the original purchaser owns the EGG or part in question. There are a few exceptions, explained below.

Other Ceramic Products:

The ConvEGGtor and Ceramic Baking Stone carry a limited three year warranty to the original purchaser. These are not covered if they break by being dropped or mis-used.

Metal Components:

Metal, stainless steel and cast iron components of the EGG (including the metal bands, hinge mechanism, stainless steel cooking grid, fire grate, rEGGulator and lower draft door) carry a limited five year warranty to the original purchaser.

Big Green Egg makes every effort to use materials that resist rust. We also use high temperature paint on metal surfaces. However, metal materials and protective coatings can be compromised with scratches or certain chemicals. Among other things, chlorine, industrial fumes, chemicals, fertilisers, extreme humidity, lawn pesticides and salt can corrode the paint and finish on metal coatings. As such, the warranty on metal, stainless steel and cast iron components does not cover rust, oxidation, fading or other blemishes, unless it also causes these components to fail or lose structural integrity.

Wood Components:

Wood items, including Shelves and Big Green Egg Tables, carry a limited one year warranty to the original purchaser. Wood products are not covered for normal weathering or cracks unless there is also a loss of structural integrity.

NOTE: Do not place an EGG directly on or near a combustible surface without the use of a Big Green Egg Metal Nest or Metal Table Nest, or without making use of another fireproof barrier such as a 2” concrete paver. This will void the warranty, and we expressly disclaim any liability for any direct, indirect, incidental or consequential damage which may result.

Temperature Gauge & Gasket:

Gaskets and the Temperature Gauge carry a limited one year warranty to the original purchaser.

What is not covered:

These warranties are based on reasonable residential use and service of the EGG. Commercial uses and related applications are excluded from warranty coverage. Warranty does not apply to any incidental or accidental damage or breakage, or for any damage caused by:

• Transporting
• Dropping
• Misassembly
• Improper support
• Lack of regular maintenance
• Attempting to suspend the EGG by any means other than an approved Big Green Egg Nest or solid, non-combustible surface under the base
• Commercial use
• Modifications
• Alterations
• Negligence
• Abuse
• Improper care
• Road hazards
• Normal and reasonable wear and tear
• Natural disasters

Warranty coverage does not extend to scratches, dents, chips, crazing, appearances or minor cosmetic cracks of the exterior glaze that do not affect the performance of the EGG or Chiminea.

*If you’ve bought your EGG from an unauthorised seller, it’s not covered under this Warranty. *

NOTE: If you purchase from an unauthorised source, even one operating as a legitimate business offering products in unopened boxes, you are technically buying used products. Buying from an unauthorised dealer almost always means you're buying items without manufacturer’s warranties regardless of any statements or claims this seller may make. This is the published policy of many brands and companies, not just ours.

Coverage under the Warranty:

Original Big Green Egg components that are covered under a valid and registered warranty will be replaced or repaired at our discretion. Subject to the Ts&Cs of this warranty, there will be no cost for the warranted item or component.

Warranty Claim Procedure:

For warranty support, contact Alfresco Concepts Ltd, the UK distributor of the Big Green Egg. Do not send us any components for a warranty claim before contacting Alfresco Concepts, as in some cases it may not be necessary to return the part.

Shipping And Delivery:

Neither Big Green Egg nor Alfresco Concepts Ltd are liable for shipping, delivery charges, labour, packaging costs, export/import duties, VAT or any levied taxes resulting from any warranty claim, service, repair or return, unless authorised in writing.

Voiding The Warranty:

Any unauthorised modifications or alterations to an EGG will void the warranty. This includes drilling holes or tampering with any of the parts, using any parts inside the EGG other than authentic Big Green Egg components, or using any internal components in ways they’re not designed for. Modifying or substituting any internal components, including the Fire Grate and Fire Ring, will void the warranty. Pouring lighter fluids or any flammable mixture into th eEGG will void the warranty too. This is dangerous and may result in damage or injury.

Delay Or Default:

We are not liable for any delay or default in the EGG’s performance caused by things beyond our control — for example, acts of God, war, government restrictions or restraints, strikes, fire, floods, transportation delays or reduced supply of materials.

Limitations:

This limited warranty is non-transferable. We do not authorise anyone to make or assume any obligation or liability in connection with the sale of any Big Green Egg product.

Warranties of any kind are not extended to persons who obtain the product from any source other than Big Green Egg or from an authorised Big Green Egg distributor or dealer. Purchasing and/or accepting delivery of any Big Green Egg product from an unauthorised dealer will void the warranty associated with that product. The Big Green Egg is not sold at discount clubs or discount chain stores, and any product purchased from any such retailer is not covered under warranty. Authorised dealers can be verified at the biggreenegg.co.uk website on the Stockists page.

Our Obligations:

The repair or replacement of parts is the way that we will fulfil our warranty obligations. A purchaser’s exclusive remedy for any breach of this warranty or of any other implied warranty is limited as outlined herein to replacement or repair of the component, shipped to purchaser at purchaser’s expense.

Base Warranty

Our bases:

Big Green Egg and Alfresco Concepts Ltd bases have a one year warranty to the original purchaser, on all metal and wooden parts.

Outdoor Kitchen Island Warranty:

The Big Green Egg Outdoor Kitchen Island is a premium quality product, constructed by EO Kitchens using high-specification materials.

The structural materials of Dekton and Millboard have a 15 year limited warranty and the kitchen structure and frame a five year limited warranty. The warranty for the Big Green Egg is covered separately.

Our limited warranty is a warranty against defects in materials and workmanship on the kitchen structure and structural materials.

We undertake to rectify free of charge any material fault which develops within the period, so far as is reasonable, other than wearing parts or anything caused by unfair wear and tear or natural weathering and ageing. Corrosion and related damage is excluded where kitchens are installed in coastal areas.

We have absolute confidence in the materials and manufacturing techniques used to construct our product. In addition to our own warranty, the following may apply:

Millboard warrants that this product will not: * Split or splinter along grain boundaries * Rot from fungal decay

Dekton warrants that this product will not: * Crack due to extreme hot and cold temperatures, or due to thermal shock * Stain from most common food, beverage and household products, provided care and maintenance guidelines are followed * Fade due to exposure to direct UV sunlight in outdoor applications

This warranty does not cover abnormal use or abuse. This includes, but is not limited to; damage from mishandling or misuse; physical or chemical abuse; failure to follow proper care and maintenance instructions; damage from chipping, cracking, impact damage or breaking due to customer abuse.

Chips and scratches are not covered under this warranty. Chips and scratches do not occur because of defective material but as the result of scraping or bumping of objects against an edge or surface.

This warranty is only valid for products installed by an Alfresco Concepts Ltd or an EO registered installer. It is only valid if the product has not been moved by anyone other than an Alfresco Concepts Ltd or EO registered installer, or modified or changed in any way. We do not accept liability for any direct or consequential damage, injury, loss or other expense arising from misuse or incorrect installation and operation of the kitchen.

This warranty does not affect your statutory or legal rights.

Accessory Warranty

All Big Green Egg accessories are covered by a limited one year warranty to the original purchaser, unless stated otherwise on the product page.

Chiminea Warranty

The Big Green Egg brand of chiminea carries a limited two year warranty on the ceramics to the original purchaser. Ceramic components are not covered for breakage or cracks or other damage from dropping, improper storage, misuse or abuse. Warranty applies to residential users only. Does not apply to commercial use.

You can register your Chiminea warranty by clicking here.

Deluxe Leather Apron

The Big Green Egg Deluxe Leather Apron carries a limited lifetime warranty to the original purchaser from date of purchase, guaranteeing against possible defects in materials and workmanship.

If there is a problem with your apron, please email Customer Services on [email protected] describing the fault, along with a photograph of the fault and your order number. Depending on the problem, one of the following will be offered:

• For easy fixings, a repair kit containing replacements straps, buckles and studs will be sent to you.

• If the apron cannot be fixed by sending a repair kit, we will arrange for you to return it for repair by the manufacturer. The product must be cleaned before it is returned. Soiled or dirty aprons will be sent back without being processed.

• The apron will be replaced

The warranty is only valid when the apron is used for the purpose it was intended under normal conditions. It does not cover damage resulting from accident, misuse, abuse (such as tears, cuts, and holes in the fabric or stitching), normal wear and tear, or theft. Damage caused by third parties during transportation is not covered. Incidental or consequential damages, such as personal injury, loss of use of time or similar expenses are not recoverable under this warranty.