Contact us

Speak with our 5* Customer Service

It’s easy to get in touch with us, and we’re always happy to help. Our UK based, 5* Customer Service team is here to offer expert product advice and answer any questions you may have, ensuring you get the very best from your Big Green Egg experience.

	By phone 01962 793 800
	By email [email protected]
	By chat Please click the chat icon in the bottom left of your screen (desktop or laptop devices only). Chat is open Monday to Friday 9am-5pm.

Our operating hours

Monday to Friday: 9am-5pm
Weekends and bank holidays: Phone lines are closed, please email Customer Service via [email protected] and we’ll get back to you as soon as possible.

Self help Manuals & Guides

From assembly to maintenance

To help you keep your EGG in the best possible condition, our online Guides contain videos and step-by-step instructions covering everything from assembly and cooking to cleaning and basic maintenance.

Explore

Happy returns Returns Policy

Simple and comprehensive

In the unlikely event that one of products arrives with damage and needs to be replaced, or if you wish to return a product or swap it for a different size, we try to make the process as simple as possible. Read our comprehensive Returns Policy to find all the details.

The small print Warranty details

Our warranty, broken down

Read the full warranty details for Big Green Eggs, bases and accessories.

Servicing your Big Green Egg | Maintenance | Big Green Egg

Book your EGG in for servicing

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Parts

18 items

Join for free Track your order with The Club

Sign up for free and track your order

The Big Green Egg is more than a barbecue; it’s a way of life centred on food, family and friendship. The Club is a free membership open to all, offering exclusive recipes, inspiration, curated experiences and free order tracking — a place to connect, learn and belong.