Help & FAQs

What is direct cooking?

When you cook at a high temperature in direct contact with the cooking surface, that's searing. This cooking mode falls under the "direct heat" category, as whether you're using a searing grid, skillet, or plancha griddle, you'll be utilising the heat without anything blocking or deflecting it around the dome of the EGG.

What is indirect cooking?

When you're cooking directly, the flames cook your food. That's good for smaller items that take less time to cook or for things that can easily be flipped over. However, if you've got a large cut of meat with lots of connective tissue to break down, a loaf of bread that requires consistent, even heat all around, or something you're looking to roast or smoke at a very low temperature, direct cooking won't cut it for you.

By placing a ConvEGGtor into your firebox (or by using the EGGspander System), you block the direct heat and deflect it around the dome of your EGG. Thanks to the EGG's careful design and amazing ceramics, this heat bounces back to your food, cooking it indirectly.

To cook indirect on the Big Green Egg, you’ll need a ConvEGGtor. This clever ceramic sheet slots into your EGG and deflects the direct heat from the coals, transforming your barbecue into a powerful convection oven.

Place your ConvEGGtor into the EGG once the ceramics have warmed up, and you’re all set.

Often, the cause of a Big Green Egg not heating up properly is a blockage somewhere in the Fire Box. Rake through your coals with an ash tool, and you should fix this in no time. It’s also worth consulting our lighting guide to ensure you’re starting your EGG correctly. Lastly, make sure you’re cooking with the Dome closed, as the EGG’s ceramics play a huge part in its heat retention. If you’re looking, you’re not cooking!

If you have any questions, you should contact Big Green Egg on info@biggreenegg.co.uk or on 01962 793800.

It couldn’t be easier. Once your Fire Box is filled with charcoal, insert the ConvEGGtor Basket. Then add in either a Half Moon Baking Stone (for indirect cooking), a Cast Iron Searing Grid (for direct cooking), or a combination of the two. By mixing and matching, you can cook with two types of heat at once.

A lot of skilled work goes into the manufacture of a Big Green Egg — we only use the artisans we know and trust in our factory in Mexico, the home of ceramics. The ceramics we use are of NASA quality, which sets the EGG apart from all other cookers, and helps achieve incredible temperature control as well as higher temperature limits. We also see the price of an EGG as an investment: it will last you a lifetime.

Big Green Eggs range from £795 for a MiniMax with Carrier to £1,795 for an XL. For Large or XL EGGs, you’ll also need a table or a nest, which come at a wide range of price points.

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If you're keen to just get cooking, and you don't like the idea of assembling or manoeuvring your EGG, White Glove Delivery is ideal. Two technicians will deliver your order at a pre-arranged date and time, and assemble your EGG in your chosen base or table, all in situ in your garden.

They’ll give you a quick tour of how the EGG works, then take away all of the packaging with them, leaving you all set up and ready to start cooking.

With pre-assembly, our technicians put your EGG together in our warehouse. It will arrive on the kerbside, as with standard delivery, but pre-built so there’s less work for you to do. This is only available for the MiniMax, Large or XL EGGs in either the IntEGGrated Nest with Handler or Royal Mahogany Base. The service is £50.

The EGG will arrive shrink-wrapped and strapped to the pallet already assembled in your chosen base. Our team will deliver it ‘kerbside’. It will then be your responsibility to remove the packaging, lift the EGG off the pallet, move it into position, then discard the pallet and packaging.

Please note that the EGG will be pre-assembled with shelf brackets but you will have to attach the shelves. EGGs can’t be transported with shelves attached.

Your EGG will still arrive under our Standard Kerbside Delivery service, which means that the driver is under no obligation to move or unpack the EGG inside your property or garden. It will be delivered "kerbside".

Like our standard delivery, this means that you'll have to manoeuvre your EGG into place from the kerb of your property. However, unlike the standard service, our team will build the EGG and its table ahead of time.

If you would like to upgrade to a premium delivery service please choose the White Glove Delivery option if this is available in your area, and contact us to upgrade.

We’re pleased to be able to deliver to a wide range of addresses up and down the country. However, there are a few exceptions:

We can’t currently deliver orders to BFPO addresses. It’ll be a bit more expensive for Northern Ireland, Ireland, Scottish Highlands and Islands, Channel Islands, Isle of Man and Isle of Wight. That’s down to the fact that these places are a little harder to reach for our couriers. Please contact us for details.

If you’re unsure whether a van will fit through your driveway or lane, please call us to discuss on 01962 793800, with your dimensions to hand.

EGGs are heavy pieces of kit, so when unloading your EGG from the vehicle, the driver will avoid moving the hand pallet truck over uneven, sloping, shingled, or gravelled surfaces, as these can be quite unstable. Please ensure there's easy flat access to your driveway.

If you live up several flights of stairs, this could cause... complications. Please give us a ring to discuss any concerns on 01962 793800 as soon as possible after placing your order.

Please advise us of any of the following restrictions:

• Daytime restrictions for delivery vehicles
• Parking restrictions
• Weight or time limits on access roads
• Bus lanes
• Pedestrian only areas

If you live in the countryside please ensure there are no:

• Overhanging trees or obstructions
• Soft or uneven surfaces
• Narrow lanes

If your delivery is overdue, if your items have been accidentally damaged in transit, or for any other queries, please call our Customer Services team for assistance on 0843 216 2805.

Standard Delivery is free on all orders over £50 or £10 on orders below £50.

Additional surcharges will apply for Northern Ireland, Ireland, Scottish Highlands and Islands, Channel Islands, Isle of Wight and Isle of Man — as these places are harder for our couriers to get to, particularly with EGGs, which are heavy and bulky.

EGG deliveries are usually 7-10 days from date of purchase. We'll contact you on the email address provided to book in a convenient delivery date.

Our third-party courier operates Monday-Friday between the hours of 9am-6pm. Unfortunately, we're not able to allocate time slots.

Upgrades to a Saturday delivery may be available at a surcharge of £45 and usually occur between 9am and 2pm. Please contact us for this service.

Upon delivery, please ensure that you check your order thoroughly. In the unlikely event of any damages, record them on the delivery note and contact us urgently on 01962 793800. Alternatively, you may prefer to refuse delivery. You have 15 minutes to check the order.

For Standard Delivery, your EGG will arrive specially strapped, wrapped and shrink-wrapped to a Euro pallet measuring approximately 1.2m x 1.2m. It will be delivered on a large lorry (minimum of 7.5t) with a tail-gate lift. Please ensure you have space to receive the delivery lorry and the pallet.

It's also important to have a means to move the EGG into place. If this isn't possible, please contact us to arrange an upgrade to White Glove Delivery.

Someone must be at the delivery address to sign for the EGG.

If you’ve not opted for our Pre-Assembly service then you'll need to assemble your EGG yourself. We provide detailed instructions and videos with the EGG as well as online. We offer a pre-assembly service (not available for table configurations) or a Premium White Glove delivery service. Please contact us to upgrade if you have already placed your order.

Upon delivery, please ensure that you check your order thoroughly and in the unlikely event of any damages, record them on the delivery note and contact us urgently on 01962 793800. Alternatively, you may prefer to refuse delivery. You have 15 minutes to check the order.

It's not be feasible to check every item on the pallet so we'd recommend having a thorough check around the pallet for any obvious signs of damage. If the boxes and wrapping appear to be intact you can sign for your delivery as “unchecked”.

If you see any sign of potential damage we suggest contacting our head office immediately on 01962 793800. If this is not possible and you accept the delivery, please sign as “damaged" and contact us as soon as possible.

By signing the delivery receipt without noting any damage you have legally acknowledged receiving the goods in perfect condition and are providing the carrier with a clean receipt. This may mitigate your chance to prove the goods were damaged before arriving at your premises and you could be left with no recourse for any damage to your goods.

For Standard Delivery, your EGG will arrive on a Kerbside Delivery basis. This means the courier will drop off your EGG on the curb by your property. The driver is under no obligation to move or unpack the EGG inside your property or garden. If you'd like to upgrade to a premium delivery service please choose the White Glove Delivery option or contact us to upgrade.

EGGs are pretty heavy pieces of kit, so when unloading your EGG from the vehicle, the driver will avoid moving the hand pallet truck over uneven, sloping, shingled, or gravelled surfaces, as these can be quite unstable. Please ensure there's easy flat access to your driveway.

In this delivery tier, the delivery team will not take away the packaging or the pallet.

Upon delivery, please ensure that you check your order thoroughly. In the unlikely event of any damages, record this on the delivery note and contact us urgently on 01962 793800. You can also refuse the delivery. You have 15 minutes to check the order.

If your EGG is not being pre-assembled — a delivery option when placing your order — you will need to assemble it yourself. We provide comprehensive assembly instructions with your package, and we're always happy to help out if you get stuck. If you're ordering a MiniMax, Large or XL EGG with an IntEGGgrated Nest and would like your EGG to be pre-assembled we can do this for an additional £50. (Please note this option isn’t available for table configurations). You can add pre-assembly to your order online, or call us on 01962 793800.

Under our Standard Kerbside Delivery, the driver is under no obligation to move or unpack the EGG inside the property. It will be delivered "kerbside" to your driveway.

We'd recommend the White Glove Delivery service if you'd like it delivered into the garden. You can upgrade to this service by calling us, but please note this is only available in certain areas of London and the Home Counties.