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Ceramic ovens, cast iron commitments

Over 50 years ago, Big Green Egg became the first ceramic oven maker to offer a Limited Lifetime Warranty – a clear statement of faith in the quality of the EGG’s materials and construction. Decades later, we continue to stand behind that commitment. Your investment in our products is protected by the strength of our warranty, backed up by best-in-class Customer Service support.

Below, you’ll find all the information you need to keep your EGG performing at its best for decades to come.

To make our support for you as smooth and seamless as possible, we recommend you register your EGG’s warranty now.

Register your EGG’s warranty
White Glove Delivery | Big Green Egg

The small print Warranty details

Our warranty, broken down

Read the full warranty details for Big Green Eggs, bases and accessories.

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Burping your Big Green Egg

Self help Manuals & Guides

From assembly to maintenance

To help you keep your EGG in the best possible condition, our online Guides contain videos and step-by-step instructions covering everything from assembly and cooking to cleaning and basic maintenance.

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Rotisserie 2 Pre Order | Big Green Egg

Here when you need us Customer Service

5* Customer service

Whatever your question or concern, our expert Customer Service team are here to help. It’s easy to get in touch with us either by phone, email or online chat, and we’re always happy to hear from you.

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Guides | Assembly Instructions | Big Green Egg

Expert maintenance White Glove Servicing

Peak performance

Keep your Big Green Egg performing at its very best by using our White Glove maintenance service. Available in selected UK areas, our expert team will restore peak performance with fixes like gasket and band replacements.

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Corner Modular Kitchen | Big Green Egg

Happy returns Returns Policy

Simple and comprehensive

In the unlikely event that one of products arrives with damage and needs to be replaced, or if you wish to return a product or swap it for a different size, we try to make the process as simple as possible. Read our comprehensive Returns Policy to find all the details.

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Twickenham Pitchside Barbecue with Tom Kerridge and Rugby Legends | The Club | Big Green Egg

Exclusive offerings Join the Big Green Egg Club

A community of EGG lovers

The Club is our way of helping you make the most of out of the alfresco lifestyle. It’s completely free to join. Sign up in a matter of seconds and we’ll begin sharing with you exclusive product launches, recipes, inspiration and experiences.

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Join the Club

Some of our recipes, guides, experiences and new products are reserved for members of The Club, a community that seeks to make the most of the Big Green Egg lifestyle. The Club is free to join and open to everyone, whether or not you own an EGG.