The Fire Box is crucial: it's the ceramic container your charcoal sits in. Buy this product if yours is broken.
About the Firebox
The BGE Firebox is made out of NASA-grade ceramics for best-in-class heat retention and fuel economy. It works together with the EGG's clever design to ensure your food stays flavourful and moist.
If you experience a problem with your Big Green Egg that you think could be covered under warranty email us at firstname.lastname@example.org. Include a photograph and description of what the problem is, and we'll do our best to help you out.
You can register your warranty on the Big Green Egg website (here). If you can't see the base or dome ID just enter zeroes; as long as we can verify you have purchased through us or one of our authorised dealers, your warranty will be valid. Please keep hold of your original proof of purchase, as this may be required when submitting a claim.
We are committed to supporting our products with the original limited lifetime warranty and best customer service support. The EGG ceramics (Base, Dome, Firebox and Fire Ring) are covered by your lifetime warranty. The ConvEGGtor carries a 3 year warranty. Metal components of the EGG (rEGGulator, Stainless Steel Grid, Fire Grate, Bands and Draft Door) are covered by a 5 year warranty. Wooden products (tables and shelves), the Tel-Tru and Gasket are covered by a 1 year warranty.